Accessibility Statement

Accessibility Statement

Penrith City Council is committed to making this website as accessible as possible for all our visitors, including people using our site with: 

  • assistive technologies such as screen readers
  • mobile devices
  • various browsers and
  • slower internet connections. 

We are striving to make our website comply with the Web Content Accessibility Guidelines (WCAG) 2.0 (to at least Level AA), in line with the Australian Government's National Transition Strategy. Compliance with this standard has been achieved through practical implementation during the design and development of the website, user testing and ongoing updates and maintenance.

Ensuring access for all users is important to Penrith City Council. If you are having trouble accessing any information or service on this site, please contact us so that we can help provide you with what you are looking for in an alternative format, and so we can try to fix the issue for the future: email or phone 4732 7777.


Some pages on our website include embedded media such as Google Maps, YouTube videos and slideshows. The accessibility of these media cannot be guaranteed, however an accessible alternative is always made available where possible.

From time to time we use third party providers for activities such as email marketing. For example, we use MailChimp to distribute our monthly email marketing newsletter which can be subscribed to within our website. This has been chosen specifically because, according to our assessments, it is currently the most accessible email marketing platform. However, there are some minor issues with this platform, over which we have no control. While we cannot take responsibility for the accessibility of third party products, we will always endeavour to make them as accessible as possible before use. We seek to work with third party providers to encourage changes that will improve the accessibility of their products.

Using this website

Adjusting the text size

You can adjust the zoom level of the website to increase or decrease the size of all objects, images and text by using the following keyboard commands:

  1. Hold down the CTRL key (Microsoft Windows) or the ‘Apple’ key (Mac OS X) on your keyboard
  2. Use the + or – key, or scroll with your mouse wheel to zoom in or out
  3. Keep repeating step 2 until the website is at a suitable size.

Tab-based navigation

This website allows full tab-based navigation. The website has a main menu with navigation to the core parts of the website (e.g. Things to do, Events, Places to stay, Blog).

  • When you are on a menu item or link, pressing enter will take you to that page
  • Pressing enter on a main menu item will take you to that page
  • Pressing enter on a submenu item take you to that page
  • Holding down ‘shift’ as you tab will take you through the tab cycle in reverse order

Other navigation aids


  • ‘Skip to’ links are available to navigate through pages and sections on the website.
  • You can ‘Skip to Content’, ‘Skip to navigation’, ‘Skip to Submenu’, 'Search', 'Accessibility Statement', 'Home' and 'Contact Us'.

Note that Skip-tos are initially invisible on the website, but they can be tabbed to and will appear on screen when tabbed to.


Breadcrumbs are included on all pages of the website except the homepage. These are a series of links that show you your trail back to the homepage from the section you are in. They are always located above the main heading of the page.


You can search our website using basic search.


This website includes proper use of headings that can be navigated through depending on the navigation settings of your screen reader.


Whenever possible, links have been written meaningfully to make sense when read out of context, such as by a screen reader.

Images and graphics

All images and graphics that convey information include a descriptive "alt" attribute (alt text) to convey the same information. Some images and graphics are only for decoration purposes, and as such, they do not have an alt attribute, or it has intentionally been left empty, or set to 'decorative image'.